Question 1

Terms of Service Agreement

Accepted Answer

Before completing checkout, all customers must confirm:  
 I have read and agree to The Sabrina Effects Terms & Conditions, including the No Refund & No Chargeback Policy.

This agreement protects both parties and ensures transparency in every transaction.

Question 2

All Sales Are Final – No Refunds or Exchanges

Accepted Answer

Due to the exclusive nature of our products and for the health and safety of all clients, we do not offer refunds or exchanges on hair extensions or custom services. Each order is thoroughly inspected before shipping to ensure quality. Please review product details carefully before completing your purchase.

Question 3

Fraud Prevention & Secure Payments

Accepted Answer

To protect both our valued clients and our business, we take fraud prevention seriously. For all orders over $500, additional verification may be required, including:  
 Matching billing and shipping addresses  
 Signature confirmation upon delivery  
 Identity verification if flagged as a high-risk transaction

Orders flagged as suspicious may be delayed, canceled, or require additional approval to proceed. We reserve the right to refuse service to any individual engaging in fraudulent activity.

Question 4

No Chargebacks or Unauthorized Disputes

Accepted Answer

By completing a purchase with Sleek Tresses, you acknowledge and agree to our No Chargeback Policy. Unauthorized disputes will be contested with supporting documentation, and fraudulent claims may result in permanent restriction from future purchases and possible legal action.

Question 5

Luxury Shipping & Delivery Assurance

Accepted Answer

We want you to receive your order in perfect condition. To ensure secure delivery:  
-  All orders require a signature upon delivery.
- Once tracking information shows a package has been delivered, we are no longer responsible for lost or stolen items.  
- For delivery concerns, please contact the shipping carrier directly.

Question 6

Identity Verification Policy

Accepted Answer

As a luxury brand committed to protecting both our clients and our business from fraudulent transactions, identity verification is required for all high-value orders, including hair purchased for booked appointments at Sleek Tresses Hair Studio.

This process ensures that all purchases are authorized by the cardholder and that deliveries are completed securely and confidently.

Should your order require ID verification, an email will be sent from info@SleekTresses.co (info@SleekTresses.co)with the necessary steps to verify your identity and confirm your purchase.

Question 7

Order Processing & Shipping Policy

Accepted Answer

At Sleek Tresses, we take pride in delivering a seamless and luxury shopping experience. Please review our shipping guidelines to ensure a smooth process for your order.

Standard Shipping
- Turnaround Time: 5-10 business days  
- Processing Time: 3-5 business days  
- Shipping Time: 2-5 business days (before shipment)

Please note that processing time cannot be expedited.

Express Shipping
- Turnaround Time: 3-5 business days  
- Delivery Time: 2-3 business days after processing  
- Processing Time: 1-2 business days (before shipment)

Before selecting Express Shipping, kindly email our inquiry team to confirm the availability of your desired item. This ensures that we can fulfill your order promptly. Failure to do so may result in unexpected delays, for which we will not be held liable.

Important Information
- Your shipping and billing address must match to prevent order cancellation.  
- Once your order has shipped, you will receive an email with your tracking details.  
- Should there be any delays, we will notify you via the email provided at checkout.

We appreciate your trust in Sleek Tresses and look forward to elevating your beauty experience.

Question 8

Wig Service Refinement Period

Accepted Answer

All wig services include a 7-day refinement period, starting from the date you receive your unit.

Please note: the lace must be uncut in order to qualify for any adjustments during the refinement period.

During this time, minor adjustments or refinements can be made to ensure the perfect fit and finish.

Once the 7-day refinement period has passed, a Wig Revamp service will need to be booked for any additional changes or maintenance.

Question 9

Contact Information

Accepted Answer

For questions and inquiries, please reach out via email or text. All messages will be responded to within 12-48 hours.

Email: info@SleekTresses.co (info@SleekTresses.co)
Phone Number: 929-655-1055

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